Emergency services in Germany: How & when to call Police, Ambulance & Medical help(112, 110, or 116117) #
Emergency numbers in Germany explained for Expats #
Emergency services in Germany can feel confusing at first for expats and internationals. Knowing when to call 112, 110, or 116117 is essential for staying safe and getting the right help quickly. Whether you need an ambulance, the police, or non-emergency medical assistance, this guide explains exactly which number to dial, what to expect, and how English-speakers can navigate Germany’s emergency system with confidence.
Call 112 – Life threatening emergencies (Ambulance, Fire, Rescue) #
Dial 112 if someone needs urgent medical help or there’s immediate danger to life or property.
Call 112 if someone is:
- Unconscious or has fainted
- Having a heart attack (chest pain, shortness of breath)
- Bleeding heavily or severely injured
- In a fire, explosion, or gas leak situation
- In a serious car accident
- Experiencing a seizure, stroke, or can’t breathe
- Needing medical help and can’t be taken safely by car
Free from any phone – even without SIM or credit.
What to expect when you call 112 #
You’ll be connected to an emergency dispatcher. Most speak German, but many understand basic English.
Say:
- “I need an ambulance” → “Ich brauche einen Krankenwagen!”
- “There’s a fire!” → “Feuer!”
Be ready to provide:
- Your location (address or landmark)
- What happened
- How many people are injured
- Your phone number
Stay on the line – don’t hang up until they say it’s okay.
Call 110 – For Police Emergencies #
Call 110 to reach the police in situations involving safety, crime, or threats.
Use this for:
- Theft, assault, robbery, domestic violence
- Lost or stolen passport/wallet (needed for reports and insurance)
- Feeling unsafe or in danger
- Witnessing a crime
Police response times are usually fast – but only call for real emergencies.
Call 116117 – For non emergency medical help (Out-of hours Doctor) #
Not every illness requires 112 or a hospital visit.
Call 116117 if:
- You’re sick but stable (flu, infection, fever)
- You can’t see your regular doctor (it’s evening, weekend, or holiday)
- You need a doctor to visit your home
- You need an appointment with a specialist but it’s not urgent
Available 24/7, free, and available nationwide.
Website: www.116117.de
Quick tips to stay ready #
- Save these numbers in your phone:
- 112 – Ambulance / Fire
- 110 – Police
- 116117 – Medical Help Line
- Don’t stress about German. In real emergencies, people will help.
- When in doubt, always call 112. It’s better to be safe.
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